PrivacyPolicy
Last updated: October 13, 2025
Overview
This Privacy Policy explains how WanzieSend collects, uses, discloses, and safeguards information when you use our WhatsApp Cloud API messaging platform (the “Service”).
By using WanzieSend, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
InformationWeCollect
We collect information you provide directly and information generated through your use of the Service.
• Account data: name, email, phone number, login activity, and security settings
• Business data: business name, business type, city/country, and optional website details
• Contacts data: contact lists you upload or manage (e.g., phone numbers, names, custom fields)
• Messaging data: campaign settings, template names, message status (sent/delivered/read/failed), and delivery analytics
• Support data: messages you send to us, bug reports, and feedback
HowWeUseInformation
We use the information we collect to operate, improve, and secure the Service, including:
• Providing core features: campaigns, bulk messaging, templates, contact management, and analytics
• Processing and delivering messages through the WhatsApp Business API / WhatsApp Cloud API
• Preventing fraud, spam, misuse, and unauthorized access
• Billing, subscription management, and account administration
• Customer support, troubleshooting, and service communications
WhatsAppandMetaPlatforms
WanzieSend connects to WhatsApp Business API (via WhatsApp Cloud API) to send message templates and manage campaigns. Message delivery, quality ratings, and policy enforcement may be governed by WhatsApp/Meta platform rules.
You are responsible for ensuring you have valid consent (opt-in) to message your recipients and for complying with WhatsApp Business policies and applicable laws.
SharingandDisclosure
We do not sell your personal information. We may share information in limited cases, such as:
• Service providers: infrastructure, analytics, email, and payment partners needed to operate the Service
• Platform providers: WhatsApp/Meta to deliver messages and manage messaging performance
• Legal and safety: to comply with law, enforce our terms, or protect rights and safety
• Business transfers: in connection with a merger, acquisition, or sale of assets (with appropriate safeguards)
DataRetention
We retain information for as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.
You can request deletion of your account data by contacting support. Certain records may be retained where required for security, compliance, or legitimate business purposes.
Security
We implement administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your credentials and using strong security practices (e.g., strong passwords and enabling two-factor authentication where available).
CookiesandAnalytics
We may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the Service is used so we can improve performance and reliability.
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
YourRightsandChoices
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of certain information.
• Update your account and business profile information from your dashboard
• Manage contact lists and custom fields you upload to the platform
• Request account deletion by contacting support
• Opt-out recipients should be respected and removed from messaging where applicable
Children’sPrivacy
The Service is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact support so we can take appropriate action.
ChangestoThisPolicy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Continued use of the Service after an update means you accept the updated policy.
ContactUs
If you have questions about this Privacy Policy or how we handle data, contact us:
Email: info@wanziesend.com
Address: Douala, Cameroon
